Taylor Grendel

Taylor Grendel is a seasoned professional in customer experience and technical support, currently serving as the VP of Customer Experience at Jotform since April 2021, where leadership encompasses a team of over 200 members and support for more than 45 million customers worldwide. Prior roles at Jotform include Director of Enterprise Customer Success, where Taylor managed a 20-member team and over 3,000 customers, and Enterprise Customer Success Manager, focusing on customer adoption and retention. Experience also includes technical support roles serving 25+ million customers and positions in IT operations and engineering at EMPIST, Noble Systems, Biolab Inc, and POOLCORP, showcasing a strong background in IT support and customer service.