Jan Rally dela Cruz

Jan Rally Dela Cruz is a seasoned professional at JPMorgan Chase & Co. with extensive experience in business analysis and process automation since January 2017. In the role of Business Analysis Associate II, Jan utilizes expertise in Alteryx and Tableau to enhance operational efficiency. As a Business Analyst and Alteryx Solution Developer, Jan focuses on creating Intelligent Automated Solutions to streamline processes and eliminate manual report generation. Previous roles include Claims Specialist and Dispute Resolution Specialist, where Jan served as a subject matter expert in commercial card disputes and provided customer support in fraud-related transactions. Prior experience at Sitel Group included quality analysis and customer service, achieving recognition for outstanding performance in customer satisfaction metrics. Jan holds a Bachelor of Science in Business Administration and Management from the University of Baguio.