Susan Haid

Susan Haid is an experienced executive in the financial services industry, currently serving as Executive Director of Operational Excellence, Customer Experience, and Business Planning at JPMorgan Chase & Co. since March 2023. Previously, Susan held the role of Head of Business Engineering and Customer Care at Momentum Financial Services Group for one year, where leadership focused on improving customer satisfaction and operational efficiency. Susan's extensive career at JPMorgan Chase & Co., spanning over three decades, includes various positions such as Marketing Director for Credit Card Lending Product Management, where strategic oversight of product marketing was emphasized, and Executive Director roles managing consumer marketing practices. Susan holds a Master of Business Administration from Villanova University and a Bachelor of Science in Consumer Economics from the University of Delaware.