GR

Gabriel R.

Customer Service Engineer at Jscrambler

Gabriel R. has a diverse work experience spanning different roles and industries. Gabriel started their career as an intern at Instituto Rio Branco - Itamaraty in 2011. From there, they went on to internships at Controladoria Geral do Estado, where they provided first-level support and developed a dumb terminal unix, and at Assiste Informática Ltda, where they supported and repaired hardware and developed technical reports.

Gabriel then worked as an intern at Hypermarcas S/A in 2014. In 2015, they joined Grupo TCI as an ICT network administrator, where they provided support, managed hardware components, implemented and maintained network infrastructure, and supervised suppliers.

After that, Gabriel joined Topaz in 2015 as an Information Security Analyst, focusing on consulting with a specialization in security products. Gabriel'sresponsibilities included fraud prevention, technical consulting, and data analysis.

Most recently, Gabriel joined Jscrambler in 2022 as a Customer Service Engineer. In this role, they are involved in onboarding clients, delivering proof-of-concepts, troubleshooting JavaScript frameworks, managing and delivering virtual machines, conducting risk analysis, and developing dashboards and automated reports.

Overall, Gabriel R. has gained experience in various technical and support roles, with a focus on network administration, information security, and customer service engineering.

Gabriel R. has a diverse education history that spans various fields of study. Gabriel completed a Master of Engineering in Artificial Intelligence at Instituto Superior de Engenharia do Porto from 2022 to 2024. Prior to that, in 2018, they obtained a Nanodegree in Data Science from Udacity. In 2017-2018, Gabriel pursued an extension course in Big Data and Machine Learning at FGV - Fundação Getulio Vargas. In 2014-2015, they completed a postgraduate program in Governance in Information Technology at Senac Brasil. Gabriel's undergraduate education began in 2010 and ended in 2014 at Universidade Paulista, where they earned a Bachelor's degree in Computer Science. Before attending university, Gabriel attended Escola da Polícia Militar de Goiás from 2007 to 2009, completing their high school education with a focus on Military School.

Additionally, Gabriel has obtained several certifications. In 2021, they became a GitLab Certified Associate and attained the DP-900 - Azure Data Fundamentals certification from Microsoft. In 2020, they earned the AZ-900 - Microsoft Azure Fundamentals certification, the CNSS Certified Network Security Specialist credential from ICSI (International CyberSecurity Institute), UK, and the Information Security Foundation based on ISO/IEC 27002 certification from EXIN. In 2016, Gabriel achieved the Business Process Modeling (BPM) certification from Bizagi, and in 2015, they obtained the IT Service Management Foundation based on ISO/IEC 20000 certification from EXIN, as well as the ITIL Foundation V3 certification. Moreover, Gabriel has additional certifications in Advanced SQL and Autopsy | Digital forensics, though the specific details of their acquisition, including the obtained month and year, are not available.

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Timeline

  • Customer Service Engineer

    February, 2022 - present