Fay Sawa

Fay Sawa is a seasoned professional with extensive experience in process design and business improvement, currently serving as the Process Design Manager for Business Service Design at Judo Bank since November 2021. Prior to this, Fay held the role of Business Improvement Manager at NAB from October 2015, where significant contributions included leading the Retail & Direct Mortgages E2E Review, optimizing small to medium business onboarding processes, and implementing a successful “Lean Cell” pilot. Previous positions include Associate Director at KPMG Australia, where a Commander's Commendation was received, and various roles at Bosch Australia and Corporate Asia-Pacific in Shanghai as Continuous Improvements Manager and Director. Fay's educational background features a Bachelor of Engineering from the University of Melbourne and an MBA from Deakin University.