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Jeannette Koulouris

Director of Customer Operations at JuliaHub

Jeannette Koulouris has extensive work experience in various technical and managerial roles. Jeannette is currently the Director of Customer Operations at JuliaHub, where they have been since February 2023. Prior to that, they served as the Senior Manager of Customer Operations at JuliaHub from September 2021 to March 2023.

Before joining JuliaHub, Jeannette worked as a Senior Technical Project Manager at Thrive Earlier Detection Corp. from August 2020 to September 2021. Jeannette also gained experience as a Technical Project Manager at Genuity Science from February 2018 to August 2020.

Jeannette's career began in 2001 at Philips, where they held multiple positions. Jeannette started as an Application Developer, driving development and support for proprietary customer installation management systems. Jeannette later became a Senior Technology Lead and Business Systems Analyst, overseeing application service teams and cross-functional collaboration on innovation projects. Their responsibilities included project management, quality assurance, release management, and problem resolution.

Additionally, Jeannette had previous experience as a Senior Technical Lead and Development Manager at !hey Inc. before joining Philips.

Overall, Jeannette Koulouris has a strong background in technical project management and customer operations, with a focus on software development, system support, and cross-functional collaboration.

Jeannette Koulouris has a Master of Science (MS) degree in Computer Science from Boston University. Prior to that, they obtained a Bachelor of Science (BS) degree in Electrical Engineering with a minor in Math from the University of Massachusetts Lowell. In addition to their academic qualifications, Jeannette has obtained several certifications, including Scrum Master from Scrum Alliance in August 2016, SAFe Agilist from Scaled Agile, Inc. in June 2015, and Scrum Product Owner from Scrum Alliance in December 2014.

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Timeline

  • Director of Customer Operations

    February, 2023 - present

  • Senior Manager - Customer Operations

    September, 2021