Cristina Talpãu

Cristina Talpãu is a seasoned professional in customer experience and loyalty management, currently serving as the Loyalty Operations and Partnership Manager at Jumeirah since January 2024. Previously, Cristina held the position of Customer Experience Manager at SRG Hospitality, where involvement in the Upside coliving project led to the establishment of a comprehensive customer journey plan. Prior roles include Customer Success Manager at Capital Club Dubai, where management of a portfolio of high-net-worth individuals was crucial, and Loyalty Program Manager at Roda Hotels & Resorts, where Cristina launched a successful loyalty program. With a strong foundation in loyalty programs developed at Hospitality Dynamics, Cristina's career also includes early experience as a Senior Sales Consultant for Abu Dhabi Privilege Club. Cristina holds a Master's degree in Business Administration in Tourism from Universitatea Româno-Americană din București.