Beverly Lubaga

Beverly Lubaga currently serves as the Regional Customer Service Team Lead and Quality Analyst for Jumia Group, focusing on training and mentoring teams in Kenya and Uganda while nurturing future leaders. With a career at Jumia Kenya that began in May 2015, Beverly progressed from an Inbound, Emails and Social Media Agent to Customer Service Team Lead, implementing initiatives that halved customer wait times and successfully addressing complaints. Previous experience includes roles in various call centers and an office administration position, with a foundational education in Journalism and Media Studies from the University of Nairobi and a diploma in Mass Communication from Eldoret Aviation Training Institute. Additionally, Beverly holds a diploma in French Language Studies from Asean Online Education AOE.