Jitendra Nagda is an accomplished Operations Team Lead at Jumio Corporation since July 2021, having earned this promotion in the first attempt through the internal job posting system. Leading a team of over 40, Jitendra is responsible for service level agreement (SLA) management, employee retention, performance evaluations, and root cause analysis/corrective action plans. Prior to this role, Jitendra served as a Subject Matter Expert at Jumio India from September 2016 to July 2021, where responsibilities included process enhancement, floor support, research management, calibration calls, process updates, and training for outsourced locations.
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