Jafet Mendez

Jafet Mendez has over four years of work experience in technical support and customer service roles. Jafet most recently worked at JumpCloud as a Technical Support Professional, where they provided assistance with user and device management issues. Jafet has knowledge in various operating systems and technologies such as macOS, Linux, Windows, AD, MDM, LDAP, SSO, SCIM, Radius, and APIs. Prior to that, Jafet worked as a Technical Support Engineer L2 at Tek Experts. Jafet also gained customer service experience as a Customer Service Agent at OMNi Costa Rica, Amazon, and Concentrix.

Jafet Mendez began their education in 2013 at Colegio Virtual Nacional Marco Tulio Salazar, where they studied and completed their high school education, earning a High School Diploma in 2017. In 2021, Jafet enrolled in the Virtual Learning Academy to further enhance their skills and knowledge. Jafet pursued a field of study in Azure Cloud Specialist and CCNA. Additionally, Jafet obtained the Microsoft Certified: Azure Fundamentals certification from Microsoft in June 2021.