Nicholas Heerschap

Nicholas Heerschap has a diverse work experience in the field of customer support and technical troubleshooting. Nicholas is currently working as a Customer Support Engineer at JumpCloud, where they provide technical support and issue resolution to customers. Prior to this, they worked as a Desktop Support Technician at Our Town America, providing end-user troubleshooting and desktop support for employees. Nicholas also has experience as an Enterprise Service Desk Technician at the Smithsonian Institution, where they were responsible for tier 1 & 2 support for service desk tasks. Furthermore, they have worked as a Product Support Specialist and Technical Support Specialist at Rysc Corp., creating new products, conducting market research, and providing technical support for various operating systems. Nicholas also has experience as a Build and Test Engineer, programming and testing RFID security penetration testing hardware. Lastly, they were rehired and promoted to Geek Squad Advance Repair Agent at Best Buy, where they diagnosed technology issues and improved repair processes.

Nicholas Heerschap completed their education in a chronological manner. Nicholas first attended Northern Virginia Community College from 2010 to 2012, where they obtained an Associate's degree in Applied Information Technology. Following that, from 2012 to 2015, they studied at George Mason University and earned a Bachelor's degree in Applied Information Technology.

In addition to their formal education, Nicholas has obtained numerous certifications. Nicholas completed various LinkedIn courses and obtained certifications in topics such as Azure Active Directory, Windows 10 management, macOS Monterey, Microsoft 365, Windows Autopilot, Windows Server 2019, and CompTIA A+. These certifications were acquired between April 2021 and December 2021.