Paul Edwards

Paul Edwards is an experienced technical support and service delivery professional, currently serving as Technical Support Manager at Jumptech since October 2024. Previously, Paul held the role of Service Delivery Manager at DOOR Ventures Inc. where responsibilities included managing end-to-end service delivery and client relationship management. During tenure at Boomin as Lead Application Support Analyst, Paul led a team of L2 engineers and developed an application support system, alongside responsibilities in issue resolution and stakeholder reporting. Paul's career also includes significant roles at Textlocal Ltd, overseeing the Level 1 Support Team and engaging with clients on technical solutions, and at NGA Human Resources, providing worldwide customer support while utilizing ITIL best practices. Educational background includes a Higher National Certificate in Business IT.