Athena L.

Athena L. is an experienced Project Manager in Customer Support Operations at Jungle Scout, where responsibilities include leading a globally distributed support team, enhancing customer satisfaction (CSAT) by 10% through training and feedback, and managing the Voice of the Customer program to inform product and marketing strategies. Previous roles at Jungle Scout involved customer support management and representation, with achievements in onboarding and documentation creation. Prior to Jungle Scout, Athena served as a Shift Supervisor at Starbucks, focusing on training new hires and managing daily operations. Athena L. holds a Bachelor of Arts degree in Philosophy and Religious Studies from the University of Toronto.