Sara Erstad

Sara Erstad is a seasoned professional in customer success and account management with extensive experience across various organizations in the education and technology sectors. Currently serving as the Principal Customer Success Manager at Jungle Scout since October 2024, Sara previously held leadership roles at Sensor Tower, where responsibilities included leading a team of Customer Success Managers and optimizing client satisfaction and retention strategies. At Wiley, Sara successfully integrated support systems and developed key performance indicators for client satisfaction. Prior experience includes managing a 24/7 Customer Support and Success team at Knewton and engaging in product operations at Amplify. Sara's career began in education as a Spanish teacher, where Sara developed curriculum and managed classrooms effectively. Educational credentials include a Master's degree in Educational Leadership from New York University and a Master's degree in Education from Pace University.