Insurance Operations Associate

We’re on a mission to make behavioral health more available and accessible. We're backed by a16z, YCombinator, Craft, and many others to make this dream a reality.

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Building an inclusive culture is one of our core tenets as a company. We’re very aware of the structural inequalities that exist, and recognize that underrepresented minorities are less likely to apply for a role if they don’t think they meet all of the requirements. If that’s you and you’re reading this, we’d like to encourage you to apply regardless — we’d love to get to know you and see if there’s a place for you here!

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About Our Mission At Juniper, we're building software for behavioral health clinicians to improve quality of care. We streamline and replace manual efforts so clinicians can focus on what they do best: providing high-quality care.

We started Juniper because we care about impact — the lack of supply for behavioral healthcare means those who need it most cannot access it. We believe this is one of the biggest problems out there today. It’s why we’re tackling this broken industry, and why we want you on this mission with us.

For more details on our thesis, check out our write-up What is Juniper?.

About Our Culture Our mission to change behavioral health starts with us and and how we operate. We don’t want to just change behavioral health, we want to change the way startups operate. Here are a few tactical examples:

1. Diversity, equity, and inclusion has been a priority since day 1. Currently, half of our leadership team (COO + CTO) identify as female, and our cap table includes over a dozen women. We still have a ways to go, but we’re committed to sourcing, hiring, and retaining talent from underrepresented folks in tech and outside of tech.
2. Behavioral health is something we live and breathe — all four members of the Juniper leadership team see therapists every week, and we have a specific mental health benefit to help if that's something you're interested in exploring!
3. We have to have a sense of humor. Healthcare is so broken, it's depressing if you don't laugh with us.

For more details take a look at our FAQs | Joining the Juniper Team!

About The Role We’re looking for folks passionate about the world of insurance who love solving complex problems and will thrive in the fast-paced start-up life. This role will sit at the intersection of operations, billing & insurance, and engineering and help solve complicated billing problems and translate insights into product and systems.

What you'll do:

• Triage denials and investigate billing-related issues to drive outcomes for our clinics & their patients
• Work directly with operations, billing, engineering, and data entry teammates to inform insurance-related product-building
• Synthesize and communicate insights on areas of opportunities to improve insurance billing operations
• Build institutional knowledge of complex insurance logic across insurance payors

What we're looking for:

• Bias for action — a drive to dive in head-first into ambiguous problems, and to get hands dirty to find solutions.
• Penchant for analysis — an affinity for using data to investigate issues and make informed decisions.
• Growth mindset — a mentality of approaching unknowns with excitement, a penchant for learning new skills and technologies to solve new data challenges.

Nice to have:

• Experience with analytical tools, including Excel (optional: Looker, Metabase, etc.)
• Experience with operations, particularly health insurance data
• Experience at smaller-stage start-ups