Alany Belli Bezerra

Alany Belli Bezerra is a professional with extensive experience in customer relationship management and quality analysis. Currently, Alany holds the position of Analista de qualidade at Juntos - Energia Compartilhada since November 2022. Prior roles include Customer Experience Specialist at Z1, and Eners at Juntos Energia (Enercred), demonstrating a strong focus on customer service and quality assurance. Alany's career also includes significant experience at Tim Celular, where a nearly eight-year tenure involved roles from front-end support to a six-year supervisory position overseeing customer relationship management. Previous experience at Grupo Contax and DEDIC also included supervisory roles, managing metrics related to customer interactions and service delivery. Alany's educational background features degrees in Pedagogy and Nursing from reputable institutions.