Shahid Ansari

Shahid Ansari is a skilled TechOps Manager currently employed at Jupiter since July 2023, with prior experience as a TechOps Lead at Paytm from September 2021 to July 2023, where responsibilities included leading device tech support teams and troubleshooting various production issues. Shahid also worked briefly as a Senior Engineer at Ericsson in August 2021, focusing on configuration and software upgrade management. Between January 2019 and July 2021, Shahid served as a Specialist in Technical Support at Capgemini Engineering, providing L2 support for Tivoli application dependencies while troubleshooting Java-based applications. Previous roles include Technical Support Engineer at Ericsson from June 2016 to December 2018, where Shahid gained extensive experience in product support and troubleshooting, and Test Engineer at Aricent from July 2012 to June 2016, managing L2 support for telecommunications applications. Shahid holds a Bachelor's degree from Birla Institute of Technology, Mesra, and completed secondary education at Bharatiya Vidya Bhavan's.