Sam Carter

Sam Carter is a seasoned customer success professional with extensive experience in managing and leading customer success teams across multiple organizations. Currently serving as a Senior Customer Success Manager at Juro since July 2025, Sam previously held the position of Director of Customer Success at Vendr, where leadership efforts resulted in significant product adoption and retention improvements. Notable achievements include the design and launch of scalable customer success programs, development of customer health scoring systems, and effective oversight of high-value account portfolios, resulting in recognition for outstanding renewal performance. Prior roles at Ursinus College, Northeastern University, and Stonehill College in admission services have complemented Sam’s expertise in fostering customer relationships and driving engagement through data-informed strategies. Sam holds a Master of Science in Leadership from Northeastern University and a Bachelor's Degree in Anthropology from Colby College.