Melinda Todorova

Melinda Todorova is a seasoned professional with extensive experience in customer service and account management. Currently serving as a Customer Service Team Lead at Just Eat Takeaway.com since December 2020, Melinda excels in KPI monitoring, team management, and debt collection while overseeing performance assessments and team motivation initiatives. Previously, Melinda worked at Takeaway.com as a Key Account Manager and Customer Service Administrator, where responsibilities included relationship management and handling complex customer inquiries. Melinda’s career also includes roles in sales support and account executive positions, demonstrating progressive development in customer service roles since starting as a Callcenter Operator at BGmenu in 2012. Melinda holds a degree from New Bulgarian University, completed in 2018.