Ioana-Roxana D.

Ioana-Roxana D. is a CX & EX Research Specialist at OTP Bank Romania, contributing to business KPIs through quantitative and qualitative research projects since August 2022. In parallel, Ioana-Roxana serves as a certified trainer for the Process Communication Model at Kahler Communications, enhancing professional and personal performance through communication strategies. Previously, Ioana-Roxana worked as a Marketing Research Specialist at Enel România, where responsibilities included managing research projects and customer satisfaction studies. Prior experience includes roles such as Research Manager at Kynetec, Online Community Specialist at Ipsos, and Customer Care positions at Vodafone. The career began with a role as a Polls Operator at GfK, followed by experience as a Sales Assistant and Promoter at ambition.ro.