Ann Cazares

Ann Cazares is an experienced leader in learning solutions and organizational performance, currently serving as Senior Director at Kaiser Permanente since December 2022. Previously, Ann held notable roles at Elevance Health as Staff Vice President of Learning and Quality, and at Anthem, Inc. in various high-level positions including Staff Vice President of Learning, Quality, and Associate Experience. With a strong foundation in performance improvement and training, Ann also led initiatives at Amerigroup Corporation as Associate Vice President, and began a career in corporate training at GE Financial Services and Bank of America. Ann's expertise encompasses strategic vision and operational accountability across contact centers and quality assurance in service experiences.