McKenzie Hettich

McKenzie Hettich knew she was destined for the travel industry when she began her career with a Walt Disney World Resort Internship. Through her Disney experience and two seasons of escalating from Manager Trainee to Assistant General Manager at the State Game Lodge Resort in Custer State Park, she learned valuable guest service skills, management skills, and of course the secrets to a “magical experience”.

After graduating from South Dakota State University, she worked for both the Comfort Inn and Holiday Inn Express & Suites in Brandon, SD, and filled nearly every role in the hotel including Guest Service Agent, Front Office Manager, General Manager, Human Resource Manager, Event Coordinator and Director of Sales. In 2015, she came back to work with KAJ on the corporate team, earned her SHRM-CP Certification, and now focuses on Human Resources in the industry.