Minakshi S.

Minakshi S. has extensive experience in operations and customer experience management, currently serving as the Director of Training and Customer Experience and Director of Operations at Kaldera Ltd since March 2018. Minakshi's leadership includes roles as Operations Manager and Account & Project Manager within the same company. Additionally, in January 2024, Minakshi began a position as Director of Operations at Kaldera Business Ltd. Prior to Kaldera, Minakshi worked at Linkeo as Operation and Contact Center Manager, overseeing call center management, and held the position of Customer Service Delivery & Account Manager at Outremer Telecom, where complex customer issues were resolved. Minakshi's earlier experience includes serving as Contact Center Manager at Phoneo Ltée and Production Manager at Mediacall (Canal+ Contact), managing significant teams and ensuring exceptional customer service through effective training and employee development. Education credentials include a qualification from NCC Education.