Nick Masters is a seasoned professional in technical support and escalation engineering with extensive experience spanning over two decades. Currently serving as a Senior Escalation Engineer at Kaleris since November 2021, Nick effectively addresses customer escalations and facilitates training for support team members. Prior to Kaleris, Nick held various roles at Navis from January 2009 to August 2023, including Escalation Engineer, Senior Support Engineer, and Support Engineer, where responsibilities included resolving complex technical issues and collaborating with cross-functional teams. Nick's career began at Computerkit Systems, where roles included IT Operations Manager and senior technical positions, alongside gaining a Bachelor of Science degree with a specialization in Information Technology and Computer Science from the University of South Africa.
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