Raymond Hu is an experienced engineering professional with a strong background in technical services and support. Currently serving as an Escalation Engineer at MongoDB since March 2021, Raymond has held prior positions at the company, including Senior Technical Services Engineer and Technical Services Engineer. Before joining MongoDB, Raymond worked at Greenlight ITC from October 2018 to February 2021, where roles included Senior Escalation Engineer, Presales Engineer, and Escalation Engineer. Earlier experience includes positions at International SOS as a Systems Support Engineer and Service Desk Analyst, at Acer as a Field Engineer, and at ASUS as a Service Technician. Raymond holds a Bachelor of Computing and Information Systems, specializing in Computer Software Engineering, from Macquarie University, completed in 2008.
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