James Yang

James Yang has over 25 years of experience in the IT industry. James is currently working at KalioTek as the Information Technology Service Desk Director. Prior to this, they worked at Meta as an Operations Program Manager, where they improved incident management processes, developed a KPI dashboard, and managed data eradication audit programs. Before that, they were an IT Program Manager at Synaptics Incorporated, where they launched the Service Now Request portal and managed IT infrastructure and projects globally. James also served as the US IT Manager at Synaptics, managing a large user base and supporting a data center. Earlier in their career, James worked as a Senior System Administrator at MLSListings Inc., overseeing server support and website maintenance, and as an IT Systems Manager at Flextronics Semiconductor, managing desktop support across multiple offices. James began their career at Metro Systems and K Picotek, gaining experience in operations management and technical support respectively.

James Yang received a Bachelor of Science degree in Math Applied Science in Economics from UCLA, completing their studies from 1991 to 1994. Additionally, they have obtained certifications in Adaptive Project Leadership from LinkedIn in June 2019, and their other certifications include CISA, CISSP, ITIL, and PMP, although the specific dates of obtaining these certifications are not provided.