Andrew Wylie

Andrew Wylie has two work experiences listed.

From 2012 to 2013, they worked at KANA Software as a Customer Support Analyst. In this role, they were responsible for handling front-line help desk and supporting customers' issues. Andrew monitored triage, investigated first and second line support issues, and conducted testing. Andrew communicated with customers through email, phone, and web sessions.

From 2014 onwards, Andrew worked at KANA Software as a Technical Support Engineer. No specific start or end dates are provided for this role.

Andrew Wylie pursued higher education starting from 2008 at Southern Regional College Portadown, where they completed a Higher National Diploma in Computing and Multimedia, a course they pursued until 2010. Subsequently, from 2011 to 2014, they attended Queen's University Belfast, earning a Bachelor's Degree in Computer Science.