KANA Software
Andrew Wylie has two work experiences listed.
From 2012 to 2013, they worked at KANA Software as a Customer Support Analyst. In this role, they were responsible for handling front-line help desk and supporting customers' issues. Andrew monitored triage, investigated first and second line support issues, and conducted testing. Andrew communicated with customers through email, phone, and web sessions.
From 2014 onwards, Andrew worked at KANA Software as a Technical Support Engineer. No specific start or end dates are provided for this role.
Andrew Wylie pursued higher education starting from 2008 at Southern Regional College Portadown, where they completed a Higher National Diploma in Computing and Multimedia, a course they pursued until 2010. Subsequently, from 2011 to 2014, they attended Queen's University Belfast, earning a Bachelor's Degree in Computer Science.
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KANA Software
KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customerexperiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.