Yana Kolarova

Head of Support & Knowledge base at Kanbanize

Yana Kolarova began their work experience as a Sales and Marketing expert at Oxford University Press from 2009 to 2011. Yana then worked as an Account Executive at Publicis One from 2011 to 2013. Following that, they served as an Account & Project Manager at New Moment New Ideas Company from 2013 to 2017. Yana then joined Publicis Groupe as an Account & Project Manager from 2017 to 2018. Afterward, they joined Kanbanize as a Customer Success Manager (Lean/Agile Project Expert) from 2018 to 2021. Yana then took on the role of Head of Customer Success at Kanbanize from 2021 to 2022. Yana later became the Technical Delivery Manager at AIOPSGROUP from 2022 to 2023. Currently, they are the Head of Support & Knowledge base at Kanbanize.

Yana Kolarova obtained a Master's degree in Philology from Sofia University St. Kliment Ohridski, where they studied from 2004 to 2009. In 2008 to 2009, they also gained an additional qualification in Slovak Language and Literature from Univerzita Komenského v Bratislave. Prior to that, they attended the National High School of Ancient Languages and Cultures from 1999 to 2004, but the specific degree and field of study are not mentioned. In terms of additional certifications, Yana Kolarova has obtained several, including "The Complete Agile Project Manager" from the Project Management Institute in 2021, "Kanban System Design" and "Kanban Systems Improvement" from Kanban University in 2021, and "Scrum Master Certified (SMC)" from Software University (SoftUni) in 2017.

Links

Timeline

  • Head of Support & Knowledge base

    April, 2023 - present

  • Head of Customer Success and Key Accounts

    April, 2022

  • Head of Customer Success

    February, 2021

  • Customer Success Manager (Lean/Agile Project Expert)

    March, 2018