Tracy Pechkis

Tracy Pechkis currently serves as the Sr. Manager of Customer Experience & Retention at KANE Footwear since October 2025. Previously, Tracy held the position of Customer Experience Manager at Burts Bees Baby from March 2014 to November 2025, where significant achievements included building a customer experience team and designing departmental processes. Prior roles include Project Coordinator at Turtles & Lemonade, LLC, and Call Center Manager at Jack Morton Worldwide, where responsibilities encompassed ensuring high-quality customer service, team management, budgeting, and client relations. Tracy's earlier experience includes management roles in office facilitation and staffing, with a Bachelor of Arts in Communications from Western Connecticut State University.