Michael Jackson

Michael Jackson worked as an Associate Director of Student Success at Kaplan Higher Education from 2006 to the present. In this role, they managed the daily operations of the admissions department, including business development initiatives, team building, and budgeting. Michael provided leadership, coaching, and development for staff and ensured customer satisfaction. Prior to this, they worked as a Student Success Manager, where they excelled in customer service, resulting in higher enrollment and retention rates. Michael also collaborated with leadership on major initiatives to improve overall retention and student experience. Before their time at Kaplan, Michael served as a Team Lead for Airport Operations at JetBlue Airways from 2004 to 2006.

Michael Jackson obtained a Bachelor's Degree in Business Administration/Marketing from Kaplan University. Michael attended the university from 2009 to 2013, during which they completed their degree program in the field of Marketing.