Caroline Stone is a seasoned professional in customer success and engagement, currently serving as a Senior Engagement Manager at Kaplan since October 2025. Previously, Caroline held the position of Director of Customer Success & Experience at Canopy Innovations, Inc., where responsibilities included developing strategies for supporting various e-learning users and building data-driven marketing campaigns. Experience includes roles as a Customer Success Manager at Learnship, focusing on strategic guidance and onboarding for B2B accounts, and as a Partner Success Manager at Lovingly, where support was provided to small business owners. Caroline also has a background as an Enterprise Account Manager at Rosetta Stone and a Translation Services Project Coordinator at Cummins Inc. Caroline earned a BA in Spanish, Chinese, and Linguistics from Indiana University Bloomington in 2013.
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