Richard Sealby

Richard Sealby is an experienced professional in reporting and customer insight, currently serving as the Head of Reporting and Customer Insight at Kaplan since June 2012. In this role, Richard enables the Kaplan UK business to make data-driven decisions that support learners and improve customer satisfaction metrics, particularly focusing on Net Promoter Score. Prior to this, Richard held various roles including Head of Customer Insight at Kaplan, where efforts were directed towards maximizing customer acquisition and retention through strategic data insights. Richard has also contributed to Shop Direct Group in multiple senior roles, including Interim Pricing Project Manager and Head of Business Planning, where strategic business planning processes were developed. Richard's career in the industry is supported by a BSc in Statistics and Economics from Coventry University.