Kapture is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Customizable as per business needs, the CX solution is trained on the basis of historical data i.e. it helps businesses provide feasible automated responses to their queries.

Kapture pursues seamless integrations with platforms - ERP, Shopify, WooCommerce, Unicommerce, Magento & Logistics Partners as well as deep integrations with cloud telephony sources - Knowlarity, Ozonetel, Exotel, and others.

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Kapture CX

Kapture CX's headquarters in Houston, TX, United States

Vikas Garg

Sheshgiri Kamath

Nibha Kothari

Erdem Mustafa

Rajeev Ranjan Prasad

Mohammed Salahuddin Kokani

Devika Rajeev

Surbhi Sinha

Chandran Kanagaraj

Sonali Singh

Jagadeesan Kumar

Rudraprasad Nanjundappa

Chris John

Jayantika Biswas

The Software Development Team at Kapture CX is responsible for designing, developing, and maintaining the enterprise-grade SaaS customer support automation platform. This team collaborates on a range of projects, from backend and frontend development to machine learning integrations, ensuring seamless functionality and enhanced user experience. They also focus on creating robust integrations with various third-party platforms and optimizing performance while adhering to best practices in software engineering.

Software Development Team

This department focuses on developing and implementing machine learning algorithms and solutions to enhance data analysis and automation.

Machine Learning

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

This department focuses on enhancing and optimizing customer interactions and satisfaction across various touchpoints.

Customer Experience

This department focuses on overseeing the development, marketing, and strategy of products throughout their lifecycle.

Product Management

This department focuses on driving revenue through direct customer engagement and sales strategies.

Kapture CX

Org chart

Teams

Software Development Team

Machine Learning

Software Development

Customer Experience

Product Management

Sales Department

Offices

Kapture CX

Org chart

Teams

Software Development Team

Machine Learning

Software Development

Customer Experience

Product Management

Sales Department

Offices

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