Kapture CX
Nirvikar Pandey currently serves as the Product Solutions Manager at Kapture CX, a position held since February 2025. Prior to this role, Nirvikar held various leadership positions at Amazon, including Head of Seller Growth for the AM Team and Upsell Amazon.in, as well as Head of Direct Sales and Implementation for the South region within the Amazon SmartPOS division, from March 2022 to January 2025. Additional experience includes serving as Manager of Sales and Alliances at Vinculum Group from September 2021 to March 2022 and holding regional leadership roles at GOFRUGAL Technologies Pvt Ltd from July 2015 to August 2021. Nirvikar began the career as Presales Manager at etechnomate from July 2011 to August 2013. Educational qualifications include a degree from the National Institute of Technology, Tiruchirappalli.
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Kapture CX
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Kapture is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Customizable as per business needs, the CX solution is trained on the basis of historical data i.e. it helps businesses provide feasible automated responses to their queries. Kapture pursues seamless integrations with platforms - ERP, Shopify, WooCommerce, Unicommerce, Magento & Logistics Partners as well as deep integrations with cloud telephony sources - Knowlarity, Ozonetel, Exotel, and others.