Kapture is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Customizable as per business needs, the CX solution is trained on the basis of historical data i.e. it helps businesses provide feasible automated responses to their queries.

Kapture pursues seamless integrations with platforms - ERP, Shopify, WooCommerce, Unicommerce, Magento & Logistics Partners as well as deep integrations with cloud telephony sources - Knowlarity, Ozonetel, Exotel, and others.

Information Technology

Marketing

Software

Kapture CX

Kapture CX's headquarters in Houston, TX, United States

This department manages employee relations, recruitment, and organizational development.

Human Resources

This department focuses on designing, building, and maintaining software applications and systems.

Software Development

The Sales and Marketing Team at Kapture CX is responsible for driving growth and brand awareness through market research, targeted outreach, and customer relationship management. They analyze market trends and customer needs to develop effective marketing strategies, oversee digital campaigns, and facilitate seamless sales processes. This team collaborates closely with other departments to ensure that the customer support automation platform meets diverse business requirements and maximizes client satisfaction.

Sales and Marketing Team

The Software Development Team at Kapture CX is responsible for designing, developing, and maintaining the enterprise-grade SaaS customer support automation platform. This team collaborates on a range of projects, from backend and frontend development to machine learning integrations, ensuring seamless functionality and enhanced user experience. They also focus on creating robust integrations with various third-party platforms and optimizing performance while adhering to best practices in software engineering.

Software Development Team

This department oversees planning, executing, and closing projects efficiently while coordinating resources and timelines.

Project Management

This department focuses on developing and implementing machine learning algorithms and solutions to enhance data analysis and automation.

Machine Learning

This department focuses on overseeing the development, marketing, and strategy of products throughout their lifecycle.

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Software Development

Sales and Marketing Team

Software Development Team

Project Management

Machine Learning

Product Management