Kapture is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. Customizable as per business needs, the CX solution is trained on the basis of historical data i.e. it helps businesses provide feasible automated responses to their queries.

Kapture pursues seamless integrations with platforms - ERP, Shopify, WooCommerce, Unicommerce, Magento & Logistics Partners as well as deep integrations with cloud telephony sources - Knowlarity, Ozonetel, Exotel, and others.

Information Technology

Marketing

Software

Kapture CX

Kapture CX's headquarters in Houston, TX, United States

Product Team

The Sales and Marketing Team at Kapture CX is responsible for driving growth and brand awareness through market research, targeted outreach, and customer relationship management. They analyze market trends and customer needs to develop effective marketing strategies, oversee digital campaigns, and facilitate seamless sales processes. This team collaborates closely with other departments to ensure that the customer support automation platform meets diverse business requirements and maximizes client satisfaction.

Sales and Marketing Team

The Software Development Team at Kapture CX is responsible for designing, developing, and maintaining the enterprise-grade SaaS customer support automation platform. This team collaborates on a range of projects, from backend and frontend development to machine learning integrations, ensuring seamless functionality and enhanced user experience. They also focus on creating robust integrations with various third-party platforms and optimizing performance while adhering to best practices in software engineering.

Software Development Team

The Project Management Team at Kapture CX is responsible for overseeing the successful implementation and execution of customer support automation projects. They coordinate between clients and technical teams to ensure seamless integrations with various platforms, manage project timelines and deliverables, and facilitate communication to achieve project goals. Their focus is on optimizing customer service solutions tailored to the unique needs of each business, ensuring high-quality service and client satisfaction.

Project Management Team

The Leadership Team at Kapture CX is responsible for setting the strategic direction and vision of the company, ensuring alignment across all departments to drive growth and innovation in customer support automation. This team, comprised of key executives including the CEO, CTO, COO, and heads of Sales and Operations, focuses on fostering collaboration, optimizing resources, and cultivating partnerships to enhance Kapture’s comprehensive SaaS offerings and integrations.

Leadership Team

The Customer Support Team at Kapture CX is dedicated to ensuring exceptional user experiences by providing expert assistance and solutions to client inquiries. This team, consisting of various roles including CX Solution Experts and Quality Analysts, oversees troubleshooting, escalations, and the implementation of customer service strategies. They work closely with clients to customize the SaaS platform to meet their specific needs, while also engaging in pre-sales support to showcase the platform's capabilities.

Customer Support Team

The Technical Operations Team at Kapture CX is responsible for ensuring the reliability and efficiency of the customer support automation platform. This team collaborates closely with engineering to facilitate seamless integrations with various business systems, manages cloud telephony solutions, and optimizes the infrastructure to support high-performance operations. Additionally, they provide technical oversight and support to ensure the platform adapts to client needs effectively and remains scalable.

Technical Operations Team

The Finance Team at Kapture CX is responsible for managing the company's financial health, including budgeting, forecasting, and financial reporting. They ensure compliance with financial regulations, analyze financial data to support strategic decision-making, and oversee cash flow and investment activities. By collaborating with other departments, the Finance Team plays a crucial role in optimizing resource allocation and driving sustainable growth for Kapture's innovative customer service solutions.

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Other teams

Sales and Marketing Team

Software Development Team

Project Management Team