Mike Grafham is a Customer Success Leader with extensive experience in shaping successful SaaS programs. Currently serving as VP of Customer Success at Karat since 2023, Grafham previously held roles at Microsoft, including Senior Director of Customer Success and Operations. Grafham contributed significantly to the growth of customer success initiatives within Yammer and Microsoft 365, leading teams to drive value and enhance customer engagement. Educated at the University of Oxford, Grafham holds a BA (Hons) in Mathematics and Computation.
This person is not in the org chart
This person is not in any teams
This person is not in any offices