Faye Thomas is a Senior Business Process Manager with over 20 years of experience in the manufacturing, heating, hot water, and energy transition sectors. They have a global mindset and demonstrated leadership in customer experience and business transformation projects, including ERP implementations across multiple countries. Currently, Faye serves as the Global End to End Process Owner – Lead to Order at Kardex, where they lead operational excellence initiatives and integrate end-to-end processes. Previously, Faye held various roles at organizations such as BDR Thermea Group and Heatrae Sadia, focusing on customer support and business process improvement. Faye is committed to enhancing customer satisfaction through innovative solutions and effective team collaboration.
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