The Customer Support and Collections team at KarmaLifeAI ensures seamless user experiences by providing technical assistance, resolving user queries, and managing overdue accounts. The Technical Support Engineer addresses technical issues faced by gig workers and micro-business users, while the Senior Manager Customer Support oversees customer service quality and efficiency. The Collections team is responsible for managing and recovering overdue payments, with the Senior Collections Manager leading strategies to optimize collection processes and ensure financial well-being for the users.