Brandon Moore

Brandon Moore has over 7 years of experience in customer success and technical support roles. In 2021, they began working as a Senior Customer Success Manager at Kasada. From 2018 to 2021, they worked at SafetyCulture as a Senior Customer Success Manager (Enterprise), Team Lead (Acting), Customer Success APAC, and Customer Success Manager (Enterprise). Brandon was responsible for the management of a portfolio containing the business's largest and top priority accounts, driving qualified leads to the Sales team, and strategic planning. From 2016 to 2018, they worked at IAG as a System Analyst, providing technical support and administration of enterprise metadata management software, technical support for Linux and Windows Server, and framework development and implementation of Python driven enterprise data security applications. From 2014 to 2016, they worked at Apple as a Genius (Senior Customer Support Technician), Mentor, and Family Room Specialist (Customer Support Technician). Brandon was responsible for customer triaging and troubleshooting of hardware and software issues, repairing customer devices, taking detailed legal notes for company and customer records, and processing customer payments and transactions.

Brandon Moore completed a Bachelor of Information Technology with a double major in Digital Media & Entertainment and Enterprise Information Technology from the University of Newcastle in 2015. Brandon also holds certifications from Lynda.com, Apple, and TAFE NSW, including CompTIA Network+ (N10-006) Cert Prep: 1 Understanding Networks (2017), Learning Cloud Computing: Core Concepts (2017), Apple Certified Macintosh Technician (ACMT) (2016), Introduction to Data Governance (2016), Certificate 2 in Information Technology (2011), and jQuery Essential Training (2016).