Simone Archbold

Simone Archbold is the Chief Experience Officer at Kasada. Simone previously served as the Director of Customer Support & Success - APAC at Atlassian from September 2011 to December 2019. In this role, they were responsible for leading both the Cloud and Server Technical Support Teams for APAC, based in Sydney and Kuala Lumpur. Simone also created a CSS Sydney Foundation Committee and drove up participation in the Atlassian Foundation initiatives to give back to the community.

Simone is a skilled leader and coach, who has a reputation for being available, honest, direct, and easy to communicate with. Simone is known for their ability to build relationships and collaborate across teams and leadership to resolve problems. Under their leadership, the department grew and flourished, with consistent Net Promoter Scores in the 60s-70s and Customer Satisfaction ratings consistently above 90%.

Simone Archbold has a Master of Business Administration (MBA) from Charles Sturt University, a Graduate Certificate in Management from Charles Sturt University, and a Certificate in Operating Business Computing (OBC) from Auckland University of Technology. Simone also has certification from Women & Leadership Australia (WLA) in Advanced Leadership Programme, Pragmatic Marketing in PMC-III, EXIN in ISO\IEC 20000 Foundation Certificate, Office of Government Commerce in ITIL v3 Expert, Office of Government Commerce in Practitioner Certificate in Managing Successful Programmes (MSP), Office of Government Commerce in Prince2 Practitioner Certificate in Project Management, Office of Government Commerce in ITIL v2 Managers Certificate in IT Service Management, and Microsoft in Microsoft Certified Systems Engineer NT4 (MCSE, MCP+I).

Simone Archbold works with Mike Romans - Sales Director, ANZ, Neil Cohen - CMO, and David Turner - CTO. Simone Archbold reports to Sam Crowther, Founder.