Ebtehal Abu Idris is an ITIL® certified professional with a Bachelor's degree in Information Technology from the University of Khartoum. Since January 2022, Ebtehal has been working as an Odoo Functional at KASCCO Group, where responsibilities include user account administration and employee training on best practices for system usage. Prior experience includes roles as a Frontend Developer at Clouds Line خط الغيوم, IT Project Coordinator at Click Grafix Company, Project Support Specialist at King Fahad Specialist Hospital Dammam, and IT Support at Smart Link.