Alberto Diaz

Alberto Diaz is a dedicated technical support professional currently serving as a Premium Technical Support Engineer Level 2 at Kaseya since September 2022, achieving a 90% customer satisfaction rate by providing exceptional support for Datto services. Prior experience includes a role as a Technical Support Engineer Level 1 at Kaseya and a Fiber Technician at Ziply Fiber, focusing on customer service and technical assistance. Alberto holds a Cybersecurity Professional Certificate from the University of Central Florida, where extensive coursework included cybersecurity, networking, and cloud security. Earlier in career history, Alberto gained hands-on experience as a Cable Field Technician at Spectrum, installing and maintaining cabling infrastructure for various clients.