Mel Andrew Catapang

Mel Andrew Catapang is a seasoned technical support professional with extensive experience in managing complex platform issues and improving user experiences. Currently serving as a Technical Support Engineer III at Kaseya since November 2022, Mel is recognized as a subject matter expert, providing mentorship to junior team members and driving process improvements. Previous roles include Technical Support Engineer II and I at Kaseya, as well as a Technical Support Specialist at Clanwilliam Health, where Mel offered IT support for a web-based Patient Medical Record system used by medical professionals in the UK. Earlier experience includes a Technical Support Representative role at CenturyLink, providing technical assistance to ISP service users. Mel holds a Bachelor of Science degree in Computer Engineering from Bohol Island State University.