Melissa Frater

Melissa Frater MS. is an accomplished professional with extensive experience in billing and customer service management, currently serving as Associate Billing Manager at Kaseya, where responsibilities include developing training programs and establishing a strategic billing team that enhances operational efficiency. Previous roles at Kaseya include Senior Billing Specialist and Billing Specialist, focusing on resolving complex billing disputes and ensuring account accuracy. Additionally, Melissa has held positions at Keiser University as a Graduate School Admissions Counselor, where recruitment strategies were evaluated, and at Global Response, overseeing workforce management and program development. Educational qualifications include a Master of Science in Applied Economics from Southern New Hampshire University and a Bachelor of Science in Economics from Florida Atlantic University, complemented by a minor in Small Business Management and Entrepreneurship.