Ahmed Tharwat

Ahmed Tharwat is a Customer Relations Advisor at Kasrawy Group, specializing in Jetour Egypt since August 2023, where responsibilities include investigating customer complaints to identify root causes. Prior experience includes serving as Customer Service Team Lead at Raya CX from February 2019 to August 2023, where Ahmed managed diverse projects, including Talabat.com and Citroen, while also leading the team for WATCH IT. Earlier roles at McDonald's Egypt included Co-Leader and Customer Service Representative, focusing on team management and customer satisfaction. Ahmed's career began as a Salesman at Makhlouf Sons from December 2016 to January 2019, emphasizing product promotion and maintaining customer relationships. Ahmed holds a Bachelor's degree in Law from Ain Shams University, earned between June 2019 and June 2022.