Donna Jones

Donna Jones began their work experience in 1994 at Bank of America as an Account Manager, where they managed projects and obtained over 1MM annual acquisition accounts. Donna then worked briefly as an Account Relationship Manager at Benchworks in 2011, where they directed cross-functional management and oversaw production of marketing collateral. In 2012, they joined PECO Energy as a CSR Consultant, handling customer inquiries and managing billing disputes.

Donna's next role was as a Technical Account Manager at Katabat from 2014 to 2017, where they managed software incidents and communicated root causes. Donna then became the Operations Support Manager at Katabat, responsible for managing a team and addressing client incident escalations. From 2018 until 2020, Donna served as a Project Deployment Manager at Katabat, managing all phases of software implementations and developing project plans.

Donna'smost recent role at Katabat is Client Success Manager, a position they have held since May 2020. In this role, Donna manages client relationships, conducts meetings to gather input on strategic goals, and documents client requirements for SOWs and Change Requests.

Donna Jones attended Widener University from 1990 to 1994, earning a Bachelor's of Science degree in Business Administration. Donna then went on to study at Villanova University in 2011, where they obtained a PM Certificate in Project Management.