Massimiliano Ronchi

Massimiliano Ronchi is an experienced analyst and business developer currently working at Kaufland e-commerce since October 2019. Responsibilities include analyzing customer service data using Tableau BI and SQL to create KPIs, driving projects for process improvement, and addressing performance issues in collaboration with call centers and internal departments. Prior to this role, Massimiliano served as a sourcing consultant at HRS - The Hotel Portal from October 2016 to October 2019, leading international projects on hotel portfolio management and providing strategic consultancy to optimize travel management costs. Massimiliano also held various positions at Continental from November 2011 to September 2016, including warehousing and distribution manager, where responsibilities encompassed logistics optimization and inventory management, and supply chain roles focusing on demand forecasting and stock control. Massimiliano began a career at Robert Bosch S.p.A. in early 2011 as a supply planner and stock controller. Educational qualifications include a master's degree and a bachelor's degree in management, economics, and production engineering from Politecnico di Milano.