Johanna Partti

Johanna Partti has a diverse work experience spanning multiple industries. Johanna currently serves as the Head of Strategy at Kaupunkiliikenne Oy, where they focus on developing sustainable mobility and urban transport concepts. In their previous role as a Customer Experience Development Consultant at the same company, they spearheaded strategic project management and customer-centric business development. Prior to their current position, Johanna was an Entrepreneur at Cristallo Guest Experience Design Agency. In their extensive tenure at Finnair, they held various roles, including Chief Purser, Inflight Supervisor, and Purser. Johanna's work at Finnair involved leading teams, developing customer experience strategies, conducting analyses and benchmarking, and overseeing a range of customer experience projects. Johanna also has experience as a Flight Attendant.

Johanna Partti has a diverse education history in the field of business administration and management. Johanna obtained a Master of Business Administration (MBA) degree from Haaga-Helia University of Applied Sciences from 2014 to 2018, with a focus on Business Administration and Management. Prior to their master's degree, Johanna completed a Bachelor of Business Administration (BBA) degree in Organizational Leadership at the same university, spanning from 1993 to 2000. Before pursuing their bachelor's degree, they attended Espoonlahti Business School from 1991 to 1993, where they obtained a Vocational Qualification in Business and Administration, specializing in Marketing/Marketing Management.

In addition to their formal education, Johanna has also obtained certifications in project management and cabin crew training. In 2015, they received the Finnair Project Management Certificate. The details of their cabin crew training include completing the A350 Cabin Crew Type specific course, which was conducted by Airbus in Toulouse, France, although the specific obtained month and year are not provided.