Agustina Calderón

Agustina Calderón is currently serving as the Regional Customer Journey Senior Manager at Kavak.com since February 2023, after previously holding the position of CX Strategy Manager. Additionally, Agustina has been an Ayudante de Relaciones Industriales at Universidad Tecnológica Nacional since March 2020. Prior experience includes roles at Wabi Project from March 2022 to March 2023, where Agustina was the Customer Loyalty Director and Customer Loyalty Manager, leading operations across Latam, Asia, and Africa and focusing on user-centric restructuring. Agustina's career also includes experience at Mercado Libre from March 2017 to March 2022, where leadership roles in Customer Experience involved supervising metrics and optimizing processes. Agustina holds a degree in Industrial Engineering from Universidad Tecnológica Nacional, completed in December 2020.